1
Contact Support
Reach out via live chat, WhatsApp, or email with your order number and reason for the refund request. Our team responds within 1–2 hours.
Money-Back Guarantee
We stand behind every order. If we don't deliver, you don't pay.
Your Money is Protected
EssayBishops offers a comprehensive money-back guarantee on every order. We are confident in our writers — and we back that confidence with a full refund policy.
Late Delivery
If your paper is delivered after your deadline through our fault, you are entitled to a full refund or a proportional discount — automatically applied.
Order Not Completed
If we are unable to find a qualified writer for your order, you receive a 100% refund with no questions asked.
Not as Described
If the delivered paper fundamentally fails to follow your instructions and revisions cannot fix it, you qualify for a partial or full refund.
Duplicate Payment
If you are charged twice for the same order due to a system error, the duplicate charge is refunded within 3–5 business days.
Plagiarised Content
If Turnitin or another checker confirms plagiarism in your paper that we failed to catch, you receive a full refund or a complete rewrite at no cost.
Cancelled Before Start
Orders cancelled within 2 hours of placement and before a writer has started receive a 100% refund.
Refund Schedule
| Situation | Refund Amount | Processing Time |
|---|---|---|
| Cancelled within 2h, writer not yet assigned | 100% | 3–5 business days |
| Cancelled after writer assigned, before 50% completion | 50–70% | 3–5 business days |
| Cancelled after 50%+ completion | Up to 30% | 5–7 business days |
| Writer not found / order unfulfilled | 100% | 3–5 business days |
| Delivery more than 1 hour late | Up to 70% | 3–5 business days |
| Paper confirmed plagiarised (Turnitin report) | 100% | 5–7 business days |
| Major deviation from instructions (after revisions) | 50–100% (case basis) | 5–7 business days |
| Duplicate payment / billing error | 100% | 3–5 business days |
Refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
How to Request a Refund
2
Submit Your Evidence
Share any supporting documentation — plagiarism report, delivery timestamp, or a description of how the paper deviates from your instructions.
3
We Review Your Case
Our quality assurance team reviews your request within 24 hours. We may offer a free revision before authorising a refund, where applicable.
4
Refund Processed
Approved refunds are processed to your original payment method within 3–7 business days, depending on your bank.
Refund FAQs
If you're not satisfied, request a free revision first — most issues are resolved this way. If revisions don't resolve the issue and the paper clearly doesn't meet your stated requirements, you may qualify for a partial or full refund.
If the paper was used as intended (reference/study), refunds are generally not applicable. Refunds are assessed based on the quality of delivery versus the brief, not on academic results.
Dissatisfaction based on the academic grade received (grades depend on many factors outside our control), late cancellations after significant completion, or requests that change the original brief after delivery.
Refund requests must be submitted within 30 days of the order delivery date. Requests submitted after this window may not be honoured.
Yes. If you disagree with our assessment, you can escalate to our senior support team. We treat all disputes fairly and transparently.
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